Opening Hours : Daily: 24 hours.
The Community Engagement Team has members based at HQ, on Division, and with Dorset's two Youth Offending Teams.
The Department has a clear focus on supporting the delivery of front-line policing through:
The development of relevant corporate policy, structures, systems and processes that support community engagement.
Performing the role of 'good practice' gatekeeper in partnership and diversity business areas, both locally and nationally.
Supporting Divisions and Departments in delivering the Force diversity agenda and ensuring that legislative requirements are met.
The development of products and services that will contribute to the achievement of Force priorities.
Contact Management is at the very heart of the communication that takes place between Dorset Police and you, the public.
Our aim is to provide excellent contact management, at the very first point of contact you have with us.
Consisting of the Force Control Room, a switchboard and the Police Enquiry Centre (PEC), our staff answer around 1, 500 calls from the public every day.
The staff in Contact Management include police officers and police support staff. Every member of personnel is highly trained and skilled to deal with the wide range of calls that come in and to assist you in the best possible way.
We are constantly striving to improve the service we can offer to you and have had made some excellent improvements over the last year.
We now answer your calls faster than ever before – over 90% of 999 calls are picked up within 10 seconds. This means we are able to listen to, and assist, you extremely quickly.
Each year we receive thousands of nuisance calls in the Force Control Room. This wastes police time and resources and most significantly puts others – in real emergency situations – in danger.
We therefore urge people to only dial 999 in an emergency situation, when life is in danger, there is a risk of injury, or a crime is in progress.
Our purpose is to support and underpin operational policing. Its purpose is to ensure that financial resources and operational strategies are matched, and that staff and suppliers are correctly paid. Without resources to pay staff and provide equipment, and without the processes to make those payments happen, operational policing cannot exist.
The Financial Department is responsible for the provision of a complete range of financial services to the force and the Authority. These services are either provided directly out of Headquarters, Winfrith or through contracts between the Authority and Dorset County Council